Game service/Support-
Before the service starts, you can apply for a refund. Before the service starts, we will confirm with you and send a confirmation letter . We will not accept any refunds after the service starts.
Game peripheral products-
Be sure to include ALL ITEMS you’d like to return as JJ NO GAME NO LIFE LLC only authorizes one return per order. Upon receipt of your return request, we will email you a Return Authorization number along with instructions to correctly complete your return.Returns must be authorized by JJ NO GAME NO LIFE LLC. Items sent back without authorization, or not according to instruction will not be eligible for refund. Return requests must be made within 14 days from the order receipt or the return may be refused. Authorized returns must be shipped according to JJ NO GAME NO LIFE LLC instructions within 30 days of receipt.Please provide a tracking number for returned merchandise within 7 days from receiving a Return Authorization so that we can expeditiously track restock and credit your account.In the interest of providing the largest selection of blank garments available anywhere, we ship from many warehouses across the country. Because of this complexity, we do not offer exchanges. Instead, we offer a refund or store credit to repurchase upon receipt of goods being returned.Orders that ship Manufacturer Direct as indicated on the product page are non-returnable. Orders shipped outside of the continental united states are non-returnable. Discounted or special rate orders are not eligible for refunds. Because we are unable to re-stock and sell decorated, altered, worn, or washed garments will not be authorized for return.
Shipping charges are non-refundable.
Free shipping applies to all domestic orders as follows. Orders shipping outside of the 48 contiguous US states do not fall under the JJ NO GAME NO LIFE LLC shipping policy and therefore are not eligible for free shipping.Blank OrdersShipments over $99 qualify for free shipping. Your shopping cart contents will automatically be broken into the fewest number of shipments possible. Depending on location and availability one order could include more than one shipment.Decoration OrdersDecoration orders ship UPS ground for FREE.Shipping ChargesIn order to provide the widest selection of quality blank apparel, we ship out of many different warehousing locations. Depending on where the items you are purchasing are warehoused you may have more than one shipment per order. If your order is being split into shipments, it's because the items are not available at the same warehouse. You will be charged shipping on each of those shipments under $99. We are unable to guarantee items ship together.Shipping Time FramesYour order will be broken down with both shipping and delivery estimates in the shopping cart. You will be emailed a tracking number as soon as one is available. Keep in mind your order may ship from more than one location and you can log into your account and view tracking for each shipment as they go out. We strive to get your order to you as soon as we can as we know time is of great importance. For this reason, we ship out of warehouses located all over the USA. We ship from the closest location available containing stock to fill your order. Cutoffs for same-day shipping are 12 pm for all warehouses in their respective time frame. If you are on the east coast and place your order at 9 am and we have stock in an east coast warehouse your order will likely ship same-day! Same-day shipments are not guaranteed. PLEASE NOTE: While we wish we could guarantee delivery dates for each order, it would not be realistic to make a promised date, as sometimes orders may ship quickly or delayed due to reasons outside of JJ NO GAME NO LIFE LLC control. For this reason we provide "Estimated" dates for delivery in the shopping cart that is based on the items you have in the shopping cart and your zip code. Please keep in mind, these dates displayed in the cart are only estimated and is to be used as more of a general time frame. METHOD OF SHIPMENTDomestic orders ship Ground via UPS, USPS, or other Courier, International orders ship UPS or USPS.
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